Terms, privacy, and service policies

Legal notice

This website is operated by Tuweb Company S.A.C., based in the US, with contact email legal@tuwebpe.com. Accessing and using tuwebpe.com implies acceptance of the terms described on this page.

Hosting, domain, email, and web design services are provided under the plan purchased and the specific terms communicated at checkout. We reserve the right to update these terms; changes will be published on this same page.

Site content is for informational and commercial purposes. We do our best to keep information current, but pricing and features may change without notice until an order is confirmed.

Terms of service

By purchasing a service you accept the following general terms:

• Permitted use: the service must be used for lawful purposes. Hosting illegal content, malware, phishing, spam, piracy, or material that infringes third-party rights is not allowed.
• Resources: shared plans have CPU, memory, and storage limits. Abusive use affecting other customers may lead to temporary suspension and a recommendation to migrate to VPS.
• Billing: prices are quoted in USD and converted to your currency at checkout; they include tax. Renewal is automatic unless you turn off this option from the dashboard before the due date.
• Payments: we accept cards, Yape, Plin, and bank transfers. Non-payment may lead to service suspension after the grace period.
• Cancellation: you can cancel anytime. The service remains active until the end of the paid period. No prorated refunds are issued for early cancellations, except as stated in the refund policy.
• Availability: we offer a 99.9% uptime target. Scheduled maintenance is communicated in advance and is not a breach.
• Backups: we make periodic copies as a courtesy. Customers are responsible for keeping their own backups of critical information.

Personal data protection

We process your personal data in accordance with Peru's Personal Data Protection Law No. 29733 and its regulations. The data we collect includes name, email, phone, ID document, billing address, and information needed to provide the service.

Purposes: manage your account, process payments, provide support, send service-related communications, and meet legal obligations. We do not sell or rent your data to third parties.

Retention: we keep information while there is a contractual relationship and for the periods required by applicable tax and legal rules.

Rights: you may exercise your rights of access, rectification, cancellation, and objection (ARCO) by writing to privacidad@tuwebpe.com. We reply within a maximum of 10 business days.

Security: we apply technical and organizational measures to protect information, including encryption in transit, access controls, and system monitoring.

Processors: we may share data with payment processors, domain registrars, and infrastructure providers, solely to fulfill the contracted service.

Cookie policy

We use cookies and similar technologies to remember your preferences, measure site performance, and improve your experience. Cookies are classified as:

• Essential: needed for site function, security, and checkout. They cannot be disabled.
• Analytics: help us understand which pages are visited and how to improve content. Information is used in aggregate.
• Marketing: allow relevant ads to be shown on other platforms. You can decline them without affecting navigation.

You can configure your browser to block or delete cookies. Please note that some site features may not work correctly. By continuing to browse without changing settings, you accept their use.

Refunds and warranty

Hosting plans include a 5-calendar-day satisfaction guarantee from the purchase date. If you're not satisfied, you can request a refund of the hosting amount by writing to facturacion@tuwebpe.com.

The warranty does not apply to:

• Domains already registered or transferred, whose cost is borne by the registrar.
• Web design, development, marketing, or maintenance services already started.
• Third-party licenses, paid SSL certificates, and activated add-ons.
• Renewals after the first purchased term.
• Accounts suspended for breaching usage terms.

Refunds are processed to the same payment method used and may take 5 to 10 business days depending on the financial institution.

Intellectual property

The Tuwebpe brand, site design, copy, graphics, and proprietary code are owned by Tuweb Company S.A.C. and protected under intellectual property rules. Total or partial reproduction without written authorization is not allowed.

The customer retains ownership of their content, brand, images, and data. When purchasing a design service, we grant a license to use the delivered site once payment is complete, unless otherwise agreed in writing.

Third-party software (WordPress, WooCommerce, plugins, and themes) is governed by its own licenses. We neither transfer nor sell those licenses.

Governing law and dispute resolution

These terms are governed by the laws of the Republic of Peru. Any dispute arising from use of the services will first be resolved by direct, good-faith communication between the parties.

If no agreement is reached, the parties submit to the jurisdiction of the Lima courts, waiving any other venue that might apply. For legal inquiries, write to legal@tuwebpe.com.