How can we help you today?
Find answers, check the status of our services, or contact a real advisor. Support in English, every day of the year.
Manage your hosting, domains, and emails
From your dashboard you can renew services, create email accounts, review invoices, and open support tickets.
- Sign in with email and password
- Secure password recovery
- Invoices and payments in one place
- Tracked tickets
Don't have an account yet? Choose a plan and it will be created automatically.
Client area
Your account lives in our WHMCS dashboard: invoices, services, renewals, and tickets, all in one place.
Sign in to the client dashboard Open a ticketForgot your password? Recover it here.
Find your answer in seconds
Search by topic, product, or keyword. If you can't find what you need, you can always message us.
Install WordPress in one click
How to use the cPanel installer and publish your first site.
HostingChoosing the right plan
Shared vs. VPS vs. dedicated, explained simply.
DomainsPoint your domain to hosting
Configure A, CNAME records and nameservers without errors.
EmailSet up email in Outlook
IMAP, SMTP, and correct ports for desktop and mobile.
PaymentsPayment methods and billing
Yape, Plin, cards, and how to download your e-invoice.
SSLActivate the SSL certificate
What to do if your site shows “Not secure” or SSL won't renew.
MigrationMove my website to Tuwebpe
Requirements, timelines, and how to request the free migration.
PerformanceSpeed up my WordPress
Caching, images, and plugins that may be slowing your site down.
StoreSet up payments in WooCommerce
Integrate Yape, Plin, and card gateways step by step.
We couldn't find results for that search. Try another word or message us.
Talk to a person, not a bot
Choose your preferred channel. We reply within minutes during support hours and 24/7 for emergencies.
Real-time transparency
We monitor our services around the clock. Here you can check the status of the main platforms.
| Service | Status | Last incident | Availability |
|---|---|---|---|
| Shared hosting | Operational | No incidents | 99.99% |
| WordPress hosting | Operational | No incidents | 99.98% |
| VPS and dedicated | Operational | 21 days ago | 99.97% |
| Business email | Operational | 12 days ago | 99.99% |
| DNS and domains | Operational | No incidents | 100% |
| Client dashboard | Operational | 30 days ago | 99.96% |
Last update: today. If you spot an incident not listed here, report it by opening a ticket.
We move your website, you do nothing
We migrate your site, database, emails, and domain with zero downtime. The service is included in all hosting plans.
Request the migration
Message us with your current domain and the plan you chose.
We review your site
We check size, plugins, emails, and technical requirements.
We copy everything
We create a backup, migrate, and test in a staging environment.
We publish
We switch DNS during low-traffic hours and verify.
Is your website large or do you have lots of emails?
We can still migrate it. We'll coordinate a special schedule at no extra cost.
We answer on WhatsApp and by phone from 8:00 am to 10:00 pm, every day. Server emergencies are monitored 24/7 with immediate ticket support.
If your website is down, message us on WhatsApp with your domain and the error. Our team checks immediately and keeps you updated until it's fixed.
Yes. Use the recovery option in the dashboard or message us from your registered email. For security, we verify your identity before resetting access.
Yes. All plans include automatic backups. You can restore a copy from cPanel or ask support for help if you prefer.
We help with basic installation and setup. For advanced plugin or theme customizations, we have a development team that can quote the work.
You can turn off auto-renewal from the dashboard or request it by ticket. You'll keep the service until the end of the paid period, with no early cutoff.
Tell us what you need and we'll help
Fill out the form and an advisor will reply within 24 business hours. For urgent matters, use WhatsApp.
You can also learn with us
Guides, tutorials, and news on the Tuwebpe blog.